Refunds & Return Policy

Warranty Info

Updated: 01/11/2024

OZY TOOLBOX CENTRE (ACN – 644 233 205) trading under the name OZY TOOLBOX CENTRE, offers a 24-month warranty on all toolboxes for orders placed on or after November 1st, 2024.

For orders placed before this date, our previous policy applies, covering products under an 18-month warranty. Purchase dates are shown on digital receipts and physical invoices provided with toolboxes, and OZY TOOLBOX CENTRE maintains accurate transaction records.

Our warranty covers all mechanical components of the toolbox, including locks, gas struts, hinges, drawer runners, and rubber seals. This 24-month warranty applies to all uses (commercial, private, and trade).

Warranty Exclusions:

  • Damage caused by accidents, misuse, or negligence.
  • Damage resulting from natural disasters or severe weather events.
  • Surface damage, including scratches, rust, or other defects over time. Any defect found within 24 hours of receiving the toolbox must be reported immediately by calling 1300 699 269 or emailing support@ozytoolbox.com.au, or it may be considered natural wear and tear.
  • Damage from unintended use, alterations, or improper installation may void the warranty.
  • Items given away during promotional periods are not covered.
  • Theft or attempted theft of items and resulting damage are not covered.

Note: All orders placed after November 1st, 2024, enjoy our new 24-month warranty, offering extended protection and peace of mind.

Warranty Claims:

Any item subject to claim must be reported to OZY TOOLBOX CENTRE directly or via email at support@ozytoolbox.com.au. Full details of the product fault as well as photo evidence will be required before warranty is actioned.

OZY TOOLBOX CENTRE will first attempt to fix faults before offering a replacement.

All return freight costs are liable to the purchaser.

If warranty claim is found to be illegitimate, all costs associated with the warranty claim will become payable by the customer.

Warranty will be void for insufficient installation of our Ute Toolboxes, Truck Toolboxes and Canopies. This includes insufficient installation kits, M10 sizes bolts with 40x40 washers and nyloc nuts are the minimum requirements. 4 sets in each toolbox up to 1700mm long and 6 sets for toolboxes and canopies over 1800mm long or wide. Toolboxes and Canopies must be bolted directly to the tray, any other form of installation will be consider insufficient and any damage to the toolbox will not be covered by warranty. Bolting your toolbox, truck box or canopy to any headboard will void the warranty.

Returns

If a return is required, our customer service team will contact you to arrange collection of your item at the expense of the customer.

OZY TOOLBOX CENTRE will not accept any return without prior consent.

OZY TOOLBOX CENTRE will only accept returns of opened items within 7 days of the item being received or picked up by the customer.

Any products that have been unpackaged must pass an inspection by an OZY TOOLBOX CENTRE staff member before a refund is approved.

Customer is required to pay return freight.

Any freight costs in the initial purchase will not be refunded.

All returns will subject to a 10% restocking fee, unless item is unopened or packaging is undamaged. A 10% restocking fee will also apply for change of mind if unless we are notified within 24hours. Any fees associated with your purchase such a Ebay, Credit Card or any other payment method will not be refunded.

Customers are required to package the item adequately in order to avoid any damage during transit, any damage occurred during transport is not responsibility of OZY TOOLBOX CENTRE.

OZY TOOLBOX CENTRE is not liable for any items lost during transport.

 

OZY TOOLBOX CENTRE reserves the right to reject any refund request that doesn't meet requirements listed.